Why Note 10Plus, Note 10 Video Calling Not Working? 9 Tricks

video calling not working note 10plus
video calling not working note 10plus

Video calling not working on Note 10Plus could occur due to several factors. Before performing any of the below tricks, ensure that your device is making normal calls. If it is not able to make regular calls then it must be account related issue or network issue. Additionally, move your device to another location, it might be possible your current location has some network coverage issues. One thing that should be noted is, that the receiver to whom you are video calling must have an accurate LTE mobile data signal and his/her device should be compatible to make video calls.

If the above instructions are verified then it could be a minor firmware issue or petty bugs. But no need to worry, all these questions why video call is not working on Samsung 10Plus? Or how to fix the video calls issue on Samsung? will be cleared in this troubleshooting.

Fix Why is Video Calling not working on Galaxy Note 10Plus, Note 10?

How do I enable Video calling on my Note 10 and Note 10Plus?

HD Voice can only be used if your network supports 4G and you have an active 4G plan on Note 10Plus. Learn how to enable Video Calling on Note 10Plus.

  • Go to the Phone app, tap on three vertical dots, for More options.
  • Tap Settings.
  • Turn on the Video Calling Make sure to enable HD Voice to use Video Calling on Note 10Plus.

How do I enable HD Voice on my Note 10Plus and Note 10?

To use Video Calling on your Note 10Plus, you must switch on HD Voice, which can be done as follows.

  • Open the Settings of your device.
  • Tap Connections, and select Advanced Calling.
  • Turn on Advanced Calling.
  • Choose from, HD Voice and Video Calling and HD Voice only.
  • To enjoy Video Calling with HD Voice, the first option is to be selected.

Trick 1: Check Carrier’s Subscription

Before we proceed to a more advance workaround, ensure that you verify the current status of your voice calling. Try to connect with the contact you have an issue with a video call to check if it works properly or not. If you can’t connect normal calls than it is likely to say that it is account or network related issue. By fixing the normal calling problem, you will most probably solve the video calling issue. If voice and video calls both are problematic then we suggest you contact network provider.

Trick 2: Check Network

Many it happens that your device network is intermittent or weak. Just check the signal bar on your phone completely disappears before showing up. If this is the case, there can be a network-related issue. Try to move your device in free space to get a proper signal range. Or If it is confirmed about a signal problem you will want to connect to network providers with other devices so they can say about the current problem.

Trick 3: Reboot Note 10, Note 10Plus

If none of the above mention trick works then you should try a normal reboot, it may fix the network problems. This can fix the issues that are temporary bugs that make the device unresponsive or freeze. If you haven’t tried it yet, be sure to perform it now. Try it first with normal restart, if you don’t know, follow the given bellows.

  • Hold and press the Power Button for a couple of seconds.
  • Then tap Restart, see it works or not.

The second way to restart will imitate the effect of discharging the battery from the device. Don’t know how to, follow the given below steps.

  • Hold the Volume Low Button and Power Button simultaneously for a couple of seconds.

Rebooting the device once in a week can be beneficial. If you forget, then thanks to Samsung that it provides an option to reboot the device automatically once in a week, you can configure it through settings. If you don’t know to follow the given below steps.

  • Go to Settings.
  • Hit Device Care.
  • Select Three-Dots located at the top.
  • Tap Auto Restart.

Trick 4: Re-launch Phone App

If you are using a pre-installed phone app while video calling, its a great idea to fix it. There are various way to troubleshoot the phone app

Force quit Phone app

Rebooting the phone app is the most essential way to fix the video calling issue. Whether you are doing a meeting or video chat with your contacts, an app you are using for it must work perfectly. Since most user like default phone app while voice calling, then you should aim to troubleshoot the app itself instead of a device. And if, you are using a third-party app follow the given bellows workaround.

Method 1: Close an app using Recent Apps Key

  • On-screen of a device hit Recent Apps Soft Key the one with Three Vertical Line located at the left of the home button.
  • Finally, the Recent App appears, scroll right or left to find an app.
  • Then, scroll up to close it, this is known as force close. If it is not present in the recent app list simply hit Close All app to restart all apps.

Method 2: Close an app using App Info menu

It is also used to force close the particular app and equally effective as the first one. If you want to perform follow the given below steps.

  • Navigate to Settings Icon.
  • Hit Settings.
  • Go to Apps.
  • Hit More Settings Icon.
  • Select the Show System App.
  • Scroll and hit the App.
  • Select Force Stop.

Method 3: Clear Phone App Cache

The reason behind the video call not working can be a corrupted cache. To verify if your issue is because of bad phone app cache.

  • Go to the Main screen.
  • Hit Apps Icon.
  • Navigate to Settings.
  • Hit Apps.
  • Select More Settings.
  • Tap Show System App.
  • Scroll and hit the desired app.
  • Select Storage.
  • Hit Clear Cache App.
  • Restart the phone and verify the problem.

Method 4: Reset the phone app to default

Redirecting the phone app to its default settings may fix the normal glitch.

Note: this method will clear all the call log, ensure to backup before performing it.

  • Go to the Main screen.
  • Hit Apps Icon.
  • Navigate to Settings.
  • Hit Apps.
  • Select More Settings.
  • Tap Show System App.
  • Scroll and hit the desired app.
  • Select Storage.
  • Hit Clear Data Button.

Trick 5: Try switching to another network mode manually

Still, your video chat doesn’t work, change the network mode. If you haven’t performed, follow the below steps to manually change the network mode to 3G or 4G.

  • Go to Settings App.
  • Hit Connections.
  • Select Mobile Network.
  • Switch the network depend upon the current network mode.
  • Restart the device and verify the problem.

Trick 6: Reset network settings

This troubleshooting technique will solve the minor bug on Samsung Galaxy Note 10Plus. It will refresh the services and settings and bring back the device to default settings.

How to reset network settings on Note 10Plus?

  • Go to Settings Icon.
  • Select General Management.
  • Tap Reset.
  • Hit Reset Network Settings.
  • Touch Reset Settings.
  • Enter it, if you set up Password or PIN.
  • Tap Reset.

Verify the issue, after resetting the network. If it is not fixed move to the next workaround.

Also Read: Best USB C Flash Drives for Samsung Galaxy Note 10Plus/Note 10 to expand storage

Trick 7: Use Phone in Safe Mode

In this workaround, only the default apps are allowed access. Because sometime the third-party app may create an issue. To verify it follow the given below steps.

How to run safe mode on Note 10Plus?

  • Switch off the phone.
  • Press the Power Button until SAMSUNG is highlighted on screen.
  • Instantly press the Volume Low Button to restart the device.
  • Continue to press until the device finishes restarting.
  • After that Safe Mode will be featured on Bottom Left Corner.

Also Read: How to Rename Galaxy Buds

Also Read: Best Galaxy Buds Cases to buy

Trick 8: Wipe Cache partition

There is a possibility when crashed cache can create an issue. To eliminate this possibility perform wipe cache partition.

How to perform wipe cache partition on Note 10Plus?

  • Turn off Note 10Plus.
  • Press the Volume High Button + Bixby Button, then hold the Power Button.
  • Press the buttons until the Android logo is featured.
  • Hold the Volume Low Button to feature “Wipe Cache Partition”.
  • Hold the Volume Low Key to feature YES.
  • Use the Power Button to select.
  • “Reboot System Now” is featured after the completion of wipe cache partition.
  • Press the Power Button to restart the device.

Trick 9: Factory reset

If none of the solutions fix video call issues on Note 10Plus, then perform the factory reset. This will bring back the device to the default condition.

Note: You need to back-up all the important data stored in the device.

  • Swipe up to access App Tray.
  • Tap Settings Symbol.
  • Search and hit General Management.
  • Tap Reset.
  • Hit Factory Data Reset.
  • Tap Reset.
  • Select Delete All.

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