Fix Samsung Health App Not Counting Steps, Tracking Activity

Fix Samsung Health App Not Counting Steps, Tracking Activity After Update
Fix Samsung Health App Not Counting Steps, Tracking Activity After Update

If you’re the one with various issues with the Samsung Health app like it doesn’t count steps or can’t track the activities, even everything is perfectly set up. Fear not, this article will show you the simple ways to fix the Samsung Health App not counting steps, not tracking activity after the update. No matter, which if it is Samsung Galaxy S20, Note 20, S10, S9, Note 10, S8, or any other device, the following workarounds are applicable to all of them.

Pretty sure, it all started after updating the device, is it? Well, many people have reported that after updating the device to the latest Android version, Samsung Health App stopped responding, while can’t sign in to the same.

Samsung Health App Not Counting Steps, Tracking Activity After Android 10 Update

If the Samsung Health App Not Counting Steps correctly or sometimes stops counting steps, here are the following solutions to fix it.

Restart the Phone

Till now rebooting the phone assisted many Samsung users to restore the step counts in the Samsung Health App. For some people, it resolved the step counter permanently while it appears few are still dealing with this problem, and unable to get rid of it.

  1. Press and hold the Volume down button and Side button at the same time.
  2. Tap Power off.

Now check if the Health app counting steps like before? If yes, then enjoy or else jump to the next section.

Update the Samsung Health App

Apparently, you don’t have to deal with developer’s bugs and glitches, they work hard to introduce new features, while keeps fixing the bugs of the previous version. What I’m trying to say is, always keep the third-party and default apps up to date, who knows the developers have already fixed the issue, and you’re running the older version of the app comprising the bugs.

  1. Go to the Galaxy Store or Google Play.
  2. Search the Samsung Health App.
  3. If the Update button appears, tap on it to start the update.

Update the Phone

In the same vein, update your Samsung device also to the latest firmware to prevent random bugs and errors of the phone. Make sure to connect your phone to the stable Wi-Fi connection and also check the battery status, it should be more than 50%.

  1. Go to the Settings app.
  2. Search Software update.
  3. Download and install the software update if available.

Clear Cache and Data of Samsung Health App

Over time the cache and data of the app get bigger and consumes a considerable amount of storage. Since the Health App is behaving abnormally, deleting the cache and data of the app is the recommended workaround.

  1. Open the Settings App.
  2. Scroll down and tap Apps.
  3. Find the Samsung Health
  4. Tap Storage.
  5. Tap Clear cache and Clear data.

Make Sure Health App is Not in Sleeping Apps

When any app is added in the Sleeping apps, it cuts down the battery usage by half, by restricting the functionality of the app. Don’t add the Samsung Health App into the Sleeping apps list, otherwise, it won’t work appropriately.

Whereas, Adaptive battery is a feature added by the Samsung that controls and saves the battery depending on your interaction with the device. So, if you haven’t used the Samsung Health app for a while and the Adaptive battery is turned on, it’ll be automatically added in the list of Sleeping apps.

  1. Navigate to the Settings App.
  2. Tap Device care > Battery.
  3. Go to App power management.
  4. Select Sleeping apps
  5. Remove the Samsung Health app if you see it there.

Enable Body Sensor for Samsung Health App

For some folks, turning on the Body Sensor for the Samsung Health app did work to fix the activity tracking not working as well as the step counter not working on the Health app.

  1. Navigate to the Settings app.
  2. Tap on Privacy.
  3. Select the Permissions manager.
  4. Tap Body sensors.
  5. Tap on the Samsung Health app, and Allow

Reinstall the Samsung Health App

It seems like none of the above solutions worked for you, still, the Samsung Health Activity Tracking Not Working and not Counting Steps. Remove the app from the device for once, and reinstall it.

Don’t worry all the data will remain safe, you can sign in to the Samsung Health, and start from where you left.

Factory Reset Samsung Watch

Last but not the least, Factory reset your Samsung Watch. When the software issues goes undetected, its better to reset the watch. However, it will restore the entire Samsung Watch to default settings and all the data will be wiped out. Therefore, I’d strongly recommend you to backup the watch before resetting it.

Backup the Samsung Watch:

  1. Go to the Galaxy Wearable App.
  2. Select Watch settings.
  3. Find and tap on Account and backup option.
  4. Tap Back up data.
  5. Select the apps and functions that you want to back up and tap Back up data.

Factory Reset Samsung Watch

Using Samsung Watch:

  1. Go to Settings app in Samsung Watch > General > Reset.
  2. Follow on-screen instructions to reset the Watch.

Using Galaxy Wearable App:

  1. Launch Galaxy Wearable App.
  2. Select Watch settings.
  3. Find and tap on General section.
  4. Select Reset.

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