Samsung S10 can’t send emails, or Samsung S10 won’t send mails after the update? It doesn’t matter, our goal is to fix why I can’t send mails from my Samsung S10. In this tutorial, we have covered all the possible workarounds that will help you to fix this dramatic problem. Email not working on S10 is recently reported by one of the users and then the same problem is encountered by other users too.
One of the more common problems of Samsung is Samsung S10 keeps losing signal, which we have mentioned if you have the same issue then go check it out.
Galaxy S10 Not Sending Emails
Soft Reset Samsung S10
First off, we will do a soft reset to fix Samsung S10 won’t send emails. This trick usually helps our device to fix minor glitches and refreshes the device real quick. It won’t delete any of your data, so don’t think and do it.
- Press and hold the Volume down button and Power button up until the S10 restarts.
Try Sending Emails from PC
Aside from Samsung S10, you can try sending the Emails by logging into the web browser on the respective Email service provider, I strongly recommend you to do this on PC. If everything is working perfectly on PC, then move on to the next step where you’ve to remove and add the mail account from the Samsung S10.
Clear Cache and Data of Mail app
Cache refers to temporary data stored on the phone in regards to improving the app speed. But if you clear the Cache and Data of the Mail app, then there is a good chance that the app will restore its functionality. When you perform this action, you will need to set up the email accounts as usual.
- Open the Apps tray, there you will find Settings, tap on it.
- Go to Apps.
- To get the list of default applications, tap Menu, and select Show system apps.
- Now, select the desired Mail app.
- Choose Storage.
- Lastly, Clear Data and Clear Cache.
- Confirm, Delete.
Remove and Add Email Account
So far, this workaround to fix the Outlook emails won’t send on Samsung S10 as well as Samsung Email not working got exceptionally positive feedback. It won’t delete any emails from your account, or won’t result in any loss.
- Open the Settings app.
- Swipe down and tap Accounts and backup.
- Tap Accounts.
- Choose the account you which is not working on Samsung.
- Tap on More Menu.
- Lastly, select Remove account.
To Add Email Account,
- Go to the Settings app.
- Scroll down and tap Accounts and backup.
- Select Accounts.
- Tap Add account.
- Choose the type of account that you would like to set up.
- Type the Email and Password to add an account.
- You are allowed to change the incoming and outgoing configuration, do it, and tap Next.
- Tap OK.
- Follow the on-screen instructions and complete the setup.
Uninstall Updates of Samsung Email App
If you are facing issues specific with the Samsung Email App after the update then deleting the app update and going back to the older version could fix the Samsung Email App not sending or receiving mails on Samsung S10.
- From the Home Screen, tap on the App button to access the app section.
- Find and tap the Settings app to open.
- Tap Apps.
- Locate the Samsung Email App.
- Tap on More menu and select Uninstall app updates.
- Note that if the app is updated recently then only the Uninstall app update option will appear.
Make Sure Email Sync in Turned On
The Email sync plays a key role to transfer you the emails from the server to your phone, so make sure the email synchronization is turned on, on your Galaxy S10.
- Go to the Settings app.
- Select the Email app.
- Tap on the hamburger menu.
- Tap on settings-cog.
- Choose the account causing the issues.
- Schedule the Email Sync settings and other sync settings to minimum time like 15minutes.
Put the Phone in Safe Mode
Putting the device in Safe Mode will directly disable the third-party applications of the S10. Once your device is in Safe Mode, the Safe Mode will be written on the bottom of the screen. Don’t panic, if third-party applications won’t work, as Safe Mode disables them.
- Shut the phone off.
- Press and hold the Power button until the SAMSUNG appears and then immediately release the Power button and hold the Volume down button.
- Don’t release the Volume down key until the phone restarts.
- Now, you will see the Safe Mode in the bottom left corner, leave the Volume down key.
Wipe Cache Partition
Previously we have deleted only App Cache since it didn’t fix the issue, its time to delete the system cache. Still, we don’t know why I can’t send emails on Samsung S10, so let’s try this too. To find what the real issue is, we will wipe the cache partition of the phone.
- Power off the device.
- Press and hold the Bixby button + Volume Up button and then hold down the Power button.
- When you see Android Logo on screen, release all the keys. Wait for a while, ‘Installing system update’ will appear for 30-60 seconds.
- Use the Volume Down button to highlight the Wipe cache partition.
- Press the Power button to select the wipe cache partition.
- Confirm Wipe cache partition, by selecting Yes.
- Reboot system now and lastly press the Power button to restart the phone.
Factory Data Reset S10
Last but not the least, factory data reset deletes all the data stored on the device and revert back the device to default. Remember the day when you had set up the device for the first time? That’s it, again you have to set up the phone as usual. Along with email not working on Samsung S10, other system glitches will also be eliminated.
- Navigate to Settings.
- Tap General Management.
- Tap Reset.
- Select Factory data reset.
- If asked enter the password and tap Reset.
- Select Delete all.
Contact Samsung Support
Still, if you don’t get accurate results after trying these tricks, contacting the Samsung Help Desk is a wise choice. They will look into the settings and fix the issue.
I hope you will get a positive result after trying this troubleshooting. Let us know which solution did work for you!