Why won’t my Samsung Play Disney Plus? How do I fix Disney Plus on Samsung TV? This article will show you potential solutions to fix the Disney App not working on any Samsung TV. Smart TVs are no less than Android phones, you can install any app, stream videos, and many more things just by downloading the apps from TV App Store. Therefore the fixes for Samsung TV are also somewhat similar to the smartphones.
From force closing the apps to reinstalling the Disney Plus Apps, you can fix the crashing, not loading, and many more issues all the way. Let’s see how to fix Disney Plus Not Working and Loading on Samsung TV.
- 1 Fix Samsung Smart TV Disney Plus Not Loading or Working
Fix Samsung Smart TV Disney Plus Not Loading or Working
Before going rogue, I’d recommend you check the internet speed. Use any of the Internet Speed checkers to test the Internet Speed. Without a stable internet connection, Disney Plus won’t work on your massive Samsung TV. Another alternate way to check the internet is to connect any other device to the same Wi-Fi and try to stream YouTube video or anything.
Verify Disney Plus Servers Are Up and Working
Often due to some or other technical issue, Disney Plus Servers might be down and under maintenance, in those cases, it is obvious that Disney Plus will respond abruptly or won’t work at all. However, you can check Disney Plus Server Status from DownDetector.
Check Disney Plus Compatible Samsung TVs
If Disney+ App is not showing on Samsung Smart TV, then primarily you should check for its compatibility status. Not all Samsung Smart TVs support Disney+. Visit Samsung’s dedicated guide and check the list there.
Disney+ is Available in your Country?
Though Disney+ is an International Streaming OTT Platform, currently it is not available across the globe. In the United States, it was first launched back in 2019, while in the United Kingdom it was released in 2020. That’s why you should first ensure whether it is available in your region or not.
Force Close Disney Plus App
Like Android Apps, sometimes, the Apps of Samsung Smart TV also create conflicts between the system. Which sometimes is a minor issue, and can be resolved by force closing the Disney Plus App on Samsung Smart TV. Don’t know how to force close Disney Plus App? Here’s how to do it.
While Disney Plus App is open, press and hold the Back button until it takes you to the homepage. This will reset the Disney Plus App right away.
Cold Boot the Samsung Smart TV
Cold Boot is slightly different than normal restarting the TV. With Cold Boot, your Samsung TV will completely be turned off along with all the apps and programs and then restart on its own. This will help software and app crashing issues on the go.
If you have a working remote, then press the Power button of the remote until it turns off and turns on again. This process will take around 5 seconds.
While another way is to disconnect the Smart TV from the power source for 30 seconds and then plug it back in.
Clear Cache of Disney Plus App
This is the most recommended solution when Disney Plus App not working or crashing on Samsung Smart TV. Many users have already fixed this issue by clearing the cache of the Samsung Smart TV. This will remove the temporary cache files of the Disney Plus app from TV.
- Press the Home button on the TV remote.
- Go to Settings.
- Choose Apps.
- Select Open Apps.
- Now locate the Disney Plus app.
- Select it and Clear Cache.
Update Samsung Smart TV
Another workaround to fix when Disney App crashing or not opening on Samsung Smart TV is to update the Samsung Smart TV to the latest version. It takes few minutes to update the Samsung TV, just make sure it is connected to a stable internet connection.
- Go to the Settings app on your Samsung TV.
- Select Support.
- Select Software Update.
- If the software update is available, Download and Install it.
Reinstall the Disney Plus App
Still, if Disney Plus crashing and not loading on Samsung Smart TV, you better off delete the app from the TV. Just make sure you note down the Disney Plus credentials because once the app is uninstalled from the TV, all the data will be wiped out.
- Press the Home button on the remote.
- Use the remote to navigate to the Disney Plus app.
- Highlight the Disney Plus app, press the Down button on the remote.
- Select Remove.
Restart the TV and download the Disney Plus App.
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