Unlikely any other Smartwatch, Galaxy Watch Active 2 can work independently, and offer certain features useful in our daily routine. But to double-up the functionality, it must be connected to mobile phone whether it is Android or iOS, doesn’t matter. If you keep track of health on the Samsung Health app or any other app that synchronizes with the Galaxy Watch 2 and Galaxy Watch, then you might face syncing issues with the Galaxy Watch 2 or Galaxy Watch 1. Besides, Bluetooth is the only platform over Galaxy Watch and the phone is connected. It might be possible, that the phone or the watch is having Bluetooth problems or bug, preventing the syncing problems with the Galaxy Watch and iPhone or Samsung phone.
We have collected few workarounds to fix the Galaxy Watch Active 2 Not Syncing with Android and iPhone. Try out each trick and see if it works.
Why Galaxy Watch Not Syncing with iPhone, Android
- Go to the Galaxy Wearable app > More Settings > Settings > Samsung Account > Sync Now.
- Disable Power Saving Mode on your phone.
- Connect the phone and watch to the internet.
- Make sure Airplane mode is disabled.
- Charge the Watch and the phone at least 25%.
- Turn Off Watch only mode, to do so, press the Power button on the watch for 3 seconds until you see Watch logo.
Disconnect and Reconnect the Galaxy Watch
First and foremost, it’s time to stimulate the connection between the Galaxy Watch and the phone with whom you’re dealing syncing issues. It works most of the time, to fix random glitches, like this. After disconnecting the watch from the phone, rebooting them would be a wise choice, that will force close all the background applications and free up the processor.
- If you’re not using the Galaxy Wearable app then, open the Bluetooth settings and tap on Settings icon or (i) and Disconnect/Forget This Device.
- Alternatively, open the Galaxy Wearable app > tap More options > then Disconnect it.
To reconnect the Galaxy Watch, open the Galaxy Wearable app and tap More options and choose to Connect new devices.
Update Galaxy Wearable App and Samsung Health App
Usually, most of the phones are set to auto-update when connected to Wi-Fi, if you’ve already enabled this option from the respective store, the Galaxy Wearable app and Samsung Health app might already be updated. Though, if you are not sure about that, then open the Galaxy Store or Google Play or App Store, and search Galaxy Wearable app and Samsung Health app, update one by one.
Update Phone and Samsung Watch
Alternatively, outdated system firmware, of both phone and watch, causes such syncing errors on Galaxy Watch Active 2. As of right now, all the high-end phones are receiving the latest updates, connect the phone to Wi-Fi and put it on update. Similarly, update the Galaxy Watch too.
For Android phones, open the Settings app and scroll down to Software update. Download and install software updates if available.
For iOS, open Settings app > General > Software update.
To update Galaxy Watch, open the Galaxy Wearable app on your phone > Settings > About watch and update the watch software.
If the Samsung watch not syncing with the phone or Samsung Watch not syncing with the Samsung Health app, then the old cache files might be bothering syncing between devices. Deleting cache files won’t delete the data, of the watch and phone.
- Open the Settings app.
- Tap Apps.
- Find Galaxy Wearable app > Storage.
- Clear cache.
- Again open the Apps list and tap the Samsung Health app.
- Tap Storage and Clear cache.
Reset Galaxy Watch and Reinstall Samsung Health App
Ending the troubleshoot with resetting Galaxy Watch. If everything fails, you have to reset the watch and see if the Samsung Health app and Watch get back on track. Also, back up the Watch before resetting it.
The next thing you should do is, uninstall the Samsung Health app and reinstall it.