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Amazon Prime Video not working on Samsung S23, S22, S21, Z Flip, Z Fold is a very common issue reported by many Samsung folks. People have faced and fixed the issues without any trouble. To help you out on this and we would love to share the best ways to fix Prime Video not responding on Samsung with our personal experience.
There can be multiple reasons behind this issue, like Unstable Internet, App Keeps Crashing, Incompatibility, etc. However, to make things easier for you, we have prepared a detailed troubleshooting guide.
Fix Amazon Prime Video App Not Responding on Samsung S23 Ultra, S22, S21
Check Prime Video Server Status
Visit Down Detector website to check whether the Prime Video is under maintenance or everything is working fine from the server’s end. If the server is up and running, jump to the next solution.
Check Internet Connection
Before moving to any other troubleshooting, let’s recheck the internet connection. Are you using Wi-Fi or Data Pack? First, check by loading YouTube or Google search anything, to identify whether the problem is only with Prime Video App or all apps.
To troubleshoot the internet connection, it is recommended to reboot the Wi-Fi modem and switch on/off the Mobile Internet/Wi-Fi to refresh the connection.
Meanwhile, you should also check the data availability with career and Wi-Fi service providers.
Keeping an app updated resolves most problems that you won’t be aware of. We’d highly recommend you keeping the auto-updates enabled for the apps as well as for the firmware.
- Go to the Google Play.
- Search Prime Video app and tap Update, if it is available.
Delete Cache of Prime Video App
One of the best part about using the Android phones is you can delete the cache without deleting the app. All the temporary and corrupted files related to the Amazon Prime Video App will be removed from the system.
Don’t worry, it won’t delete your personal data.
- Navigate to the Settings app.
- Search and tap on Prime Video.
- Tap on Storage > Clear cache.
- Confirm, Clear cache.
Reinstall Prime Video App
Still Amazon Prime Video is not responding on Samsung S23, S22? It’s about time to delete and reinstall the Prime Video app and try re-login to the app. Prime Video is service based app, and various problems can just be eliminated by just reinstalling the app.
- Press and hold the Prime Video app and delete app. Go to the Google Play or Galaxy Store to download the Prime Video App.