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The Alexa app you install on your Samsung flagship can run into various problems. Alexa refuses to respond to your voice command, crashes or hangs in the middle, and, worst case, crash at launch. Any erratic behavior degrading your Samsung flagship’s ability is frustrating.
Whether it’s something external or internal. We’ll introduce common workarounds to resolve Alexa app not working on Samsung.
1. Force-Quit the Alexa App
An Alexa app hangs in the middle, indicates app isn’t responding, which can be due to several reasons. These include cluttered RAM, extreme CPU usage, and a bug within app. To solve this problem, you need to force-stop the Alexa app and all other apps running in the background. Long press on the Alexa App Icon > Info Button > Force Stop.
2. Restart Device
The simple restarting procedure can fix Alexa app crashes, hangs, and other issues. For that, press and hold Power Button until you see the Power-Off screen. Next, tap on the Green Restart Option.
3. Check Internet Connection
Amazon Alexa is an internet-based app. Therefore, ensure your Phone and Alexa Eco have a stable and strong internet connection. To check this, open the browser and visit a website. Does it load? If yes, good luck! If not, turn off and back on the mobile data or Wi-fi. Also, try restarting the Wi-Fi router. If you are on mobile data, it is essential to check whether your device has good network strength.
4. Update Alexa App and OS
Not updating the Samsung device or Alexa app to the latest version can make it glitchy. Therefore, check for Alexa app updates in Google Play Store. Also, keep your Android OS up-to-date by following the steps below.
To update OS
- Go to Settings.
- Select Software Update.
- Tap on Download and Install. Now let the system check for updates; if available, tap on Install Now Button.
5. Sign-Out from Alexa
If the Alexa app stopped working suddenly, try fixing it by signing out and back into Alexa.
- Access the Alexa App.
- Open More Settings > Settings.
- Lastly, swipe down and then choose Sign Out. And for further confirmation, select Sign-Out.
6. Restart Your Samsung And Echo Device
Restarting a Samsung device can fix the app’s functioning problem. So, disconnect the Amazon Echo from the Power Outlet. Wait for 10 seconds, and then plug it once again. Similarly, restart your Samsung device and check if it works.
7. Clear Alexa App Cache
Go to Settings > Apps, search, and select Alexa App. Next, choose Storage, and lastly, tap on Clear Cache. After completing the procedure, restart the Samsung Flagship and check if it’s fixed. If not, move to the following solution.
8. Enable Alexa Hands-Free Button
You may have accidentally or intentionally customized the Alexa app settings, preventing it from working. So, verify each setting and make sure everything is on to go. In addition, If Alexa doesn’t respond to your voice command, you must enable the Alexa hands-free button. Follow the steps below.
- Open the Alexa App.
- Tap More.
- Select Settings.
- Hit Alexa on this phone.
- Choose Alexa Hand-free.
- Enable the toggle next to the Alexa Hand Free
That’s It!
9. Contact Amazon Support
If the problem continues even after trying all fixes, you may contact Amazon customer service for support. You can reach out to them right from the Alexa App. Here are steps below.
- Go to Alexa App.
- Hit More > Help & Feedback.
- Select Speak With Representative.
Fix Alexa App Not Working On Samsung!
I sincerely hope you were able to fix Alexa problems by following the solutions above. Let us know which workaround worked for you.
