Fix Zoom Crashing on MacBook, Mac: MacOS Big Sur, Catalina

Its been more than year, since many small and large businesses are dependent on video conferencing apps like Zoom, Google Meet, Microsoft Teams, Skype, GoToMeeting, and more. Among all these, one of the most used app is Zoom, before any other apps came in the picture. Being in the queue of topmost video conferencing apps, Zoom has still issues that can’t be tolerable, especially when you want to attend an important meeting. Several common issues with Zoom is, it crashes on Startup, freeze in the middle of meeting, and voice breaking.

There is no specific reason why Zoom crashing on MacOS Big Sur, or any macOS, it can be software bug, lack of processor, or due to other background apps running. Nevertheless, go with this article and learn how to fix Zoom app not working 2021.

Fix Zoom Crashing on Mac, MacBook

Reboot Mac, MacBook

Apparently, restarting the device isn’t any solution or troubleshoot to any issue, however, if the problem is minor, restarting the system fixes it.

1. Click on the Apple logo and select Restart.

Check for Updates

Starting off this troubleshoot, make sure the macOS and Zoom, both are updated and running on the latest version. Keeping the Apps and macOS up to the mark, resolves numerous problems and so you won’t have to deal with them.

Connect the Mac, MacBook to the stable Wi-Fi or Ethernet connection, and proceed with below steps.

Update Mac, MacBook:

1. Click on the Apple logo.
2. Select System Preferences > Software Update.
3. There check for updates and if available, follow on-screen instructions to complete update.

Update Zoom App

1. Launch Zoom on Mac, MacBook.
2. Click on us in top menu bar.
3. Choose Check for Updates…

Close Other Apps

How many apps do you use at once? Do you close applications after using them? If not, then make it habit. The applications take up a lot of processing power of Mac and hence causes random issues like this. Therefore, it is advisable to close the unnecessary applications and restart the system.

1. Press the Option + Command + Escape keys and select the app and click Force Quit. Do this for all apps that you don’t need right now.

Activity Monitor aka Task Manager shows detailed information of CPU Usage, Memory Usage, Energy Usage, Disk Usage and more. To check, open Applications and then Activity Monitor or use Spotlight search to open Activity Monitor.

Manage Hardware Acceleration

Few Mac users have found that disabling the Hardware acceleration for receiving video setting fixed the MacBook Zoom crashing problem. I’d definitely recommend you try it.

1. Open the Zoom app.
2. Click on the zoom.us > Preferences in the top menu bar.
3. In the side panel, choose Video.
4. Find and open Advanced.
5. Uncheck Use hardware acceleration for receiving video.

Switch Internet Connection

Another substantial thing is, video conferencing app like Zoom requires stable and powerful internet connectivity. Without internet connectivity, it won’t work and you might face lagging and freezing while meeting. If you’re using Wi-Fi then switch to another Wi-Fi or if possible Ethernet connection.

Report Issue to Zoom

If none of the tricks helped you out to fix the Zoom Video not working on Mac and crashing, then report the same issue to the Zoom developers. It might be possible, there are tones of Zoom users who are dealing with the same problem, a small initiative by you could highlight the issue to developers and they will fix it.

Crash logs are stored in the Library folder, while staying in Finder, hold down the Option key and click on Go and select Library. Find and open Logs. From there select zoom.us. Share the folder with the Zoom developers.

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