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After upgrading Samsung S20 to the latest firmware, the MMS stopped working for a few users, while some reported that the MMS not receiving on Samsung S20 Ultra for any reason. MMS relies on the internet connectivity and correct APN carrier settings, if they are affected then, undoubtedly the MMS won’t receive, MMS won’t download, or you may unable to send MMS on Samsung S20. So, these are the basic problems with the MMS on Samsung flagship phone, though, it’s not hard to fix them, a few tricks can do it.
This tutorial is all about tricks and tips to fix the MMS not receiving on Samsung S20 Ultra, S20 Plus, and S20. Let us know which solution did trick for you, to help other readers.
MMS Not Working on Samsung S20 Ultra, S20 Plus, and S20
Turn On Mobile Data
MMS is utterly dependent on the Mobile Data, if you cannot receive the MMS on Samsung S20 Ultra or S20, make sure the cellular data is enabled. If the mobile data is not working, then connect the phone to Wi-Fi and see if the MMS is working correctly or not. Pull down the notification panel, and toggle on the Mobile Data or Wi-Fi.
Reset Network Settings
Up next is a reset network setting. It might be possible that you’ve incorrectly changed the settings or any bad software update triggered false changes without your knowledge. It reverts all the network and data settings to the default, here’s how to do it. Doing this will not delete any personal data.
- Go to the Settings app.
- Tap General management.
- Select Reset > Reset network settings.
- Confirm, Reset network settings.
Remove older threads
If you can’t send or receive MMS on your Samsung S20 Plus, S20 Ultra, S20, can be due to insufficient storage of the device. MMS and Rich media eat up a large amount of storage, to overcome this, delete the MMS conversations from the Messages app, and try to work out.
Try to remove the conversations with more messages, MMS, media files, as much as possible.
Install APN Settings
The APN settings plays a crucial role in the MMS, if they are not correct, then you may not receive the MMS on the Samsung phone, reinstall the APN Settings, sent from the carrier.
- Navigate to the Settings app.
- Swipe down to Connections.
- Tap Mobile networks.
- Then, Access Point Names.
- Choose the appropriate APN and follow the on-screen instructions to set up.
Clear App Cache
A bad cache of the Messages app destroys the entire app, instead of simplifying things, the temporary files prevent the MMS and Messages from receiving and sending. Therefore, when the Messages app starts behaving abruptly, the clearing app cache would be worth trying.
- Open the Settings app.
- Tap Apps.
- Find the Messages app.
- Tap Storage.
- Hit Clear cache.
Reset App Preferences
Reset app preferences focus on removing the custom settings that you have made to system settings.
- Open the Settings app.
- Tap on three dots.
- Select Reset app preferences.
Note: At this stage, it’s recommended to take the backup of the phone, in case your phone goes rogue and deletes all the data
Clear Data of Messages App
Reset Messages app is one step ahead of the clearing cache. However, resetting the Messages app, will not remove or delete any conversations and threads, only restore the settings, and uninstall the updates of the app.
- From the Settings app, tap Apps.
- Tap Messages app.
- Tap Storage.
- Select Clear data.
Contact Carrier Support
Above all are the basic solutions that help to eliminate the software issues that might affect the MMS functionality of your phone. At this stage, contacting the customer support of network operator is the best choice before factory resetting or wiping the cache partition, if they say that everything is alright from their end, then the only option left for you is to factory reset the phone, or contact the Samsung support.
Get the customer care number from the internet and elaborate on the problem.
Factory reset the phone
As you know factory resetting the phone will remove all the data from the device, including personal data and applications. Take a backup before performing a factory reset.
- Go to the Settings app.
- Tap General management.
- Select Reset.
- Next, Factory data reset.
- Verify, Reset, and then Delete All.
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