Face Unlock Not Working on Samsung S20, S20 Ultra: 10 Fixes

Face recognition not working on Samsung S20

Face recognition not working on Samsung S20 could be a minor software bug, continue to read this troubleshoot and try to fix the facial recognition problem. Despite, any reason, we would try to help you out eliminate the face unlock issue and bring back the functionality.

If you can’t fix with any of these solutions, run out towards the Samsung center and tell them the issue.

Follow Us On Facebook & Twitter for Latest Tips and Tricks

Face recognition not working on S20

You Must Read This Before Going Further

  • Clean your phone’s front camera and sensor.
  • Make sure your front camera isn’t covered by dirt or dust, as well as don’t wear any mask or object that could make it difficult for the front camera to identify your face.
  • Try unlocking the phone in a bright environment.
  • Keep the phone on arm’s length while using Face Unlock for faster unlocking.
  • Also, verify the screen protector isn’t covering the front camera.

Make sure that nothing is blocking Selfie Camera

Firstly, ensure that your camera is not covered by anything like a case, screen guard or dirt. If you have purchased a screen guard recently and going through face recognition issue after gearing it up then the culprit could be a low-quality screen guard. Ensure to remove the screen guard, case, dirt, or anything else that is blocking the front camera.

Disable and re-enable face recognition

If the face recognition on Samsung Galaxy S20 doesn’t work, then try to turn off face recognition and ON. After turn disabling the face recognition restart your device and then enable face recognition. If you don’t how to? Follow the given below steps.

  • Access App Tray.
  • Navigate to Settings Icon.
  • Search and hit Biometric and Security.
  • Tap Face Recognition.
  • Enter PIN.
  • Tap Face unlock to disable.

After doing so, restart your Samsung S20 and enable the face unlock by performing the same steps.

Re-register Your Face/Add Alternative Face

Many owners of old device like Samsung S10 has reported that face recognition works accurately after re-registering the face, so try to perform on Samsung Galaxy S20. This is a common issue for all the Samsung high-end device. If some file gets corrupted or replaced due to third-party app leads to face recognition don’t work usually. Therefore registered your face and verify the issue. If you don’t know how to follow the given below steps.

  • Access the App Tray.
  • Go to Settings.
  • Scroll and tap Biometrics and security.
  • Select Face Recognition.
  • Enter a PIN.
  • Hit Remove Face Data.

Now register once again,

  • Access App Tray.
  • Go to Settings.
  • Scroll and Hit Biometrics and Settings.
  • Select Face Recognition.
  • Enter a PIN you have set up
  • Hit Next.
  • It will ask Do you wear Glasses? if you wear then hit YES, if not tap NO.
  • Hit Continue.
  • Now put your face in the square box highlighted on screen.
  • Tap Done.

Check for the latest update

No matter which Android version or phone you have, you should always use the lasts update to make your device more advanced and bug-free. Verify if any update is available on the device or not. For this, you need to confirm through the settings. If available, immediately download and install it without any hesitation. Sometime the features might not run because of a system glitch, and it can be only solved by downloading the latest update in the device.

Open the Settings app and search Software update option.

Clear Cache and Data

You might think at what data is accrue by face unlock to perform the task. Since it won’t cripple your Samsung Galaxy S20, will not go beyond the scope of this post, we will directly show to clear cache and data of the app on Samsung Galaxy S20.

  • Access App Tray.
  • Hit Settings Icon.
  • Select Apps.
  • Hit three dots located on the top right corner.
  • Select Show System Apps.
  • Search and hit Face Unlock.
  • Select Storage.
  • Touch Clear Data/Cache.

After this, verify the issue and if still doesn’t fix move to next procedure.

Wipe Cache Partition

You do need to wipe the cache partition of Samsung S20 in order to get back the facial recognition ability back. It won’t remove any personal data from your phone, but only the cache files that fasten the device.

  1. Turn off the phone.
  2. Press and hold the Volume up button and Power/Bixby button.
  3. Release the keys when Android logo displays.
  4. Wait for a while, ‘Installing system update’ message will be displayed.
  5. Use the Volume down key to navigate to the Wipe cache partition.
  6. Begin the Wipe cache partition, press the Power/Bixby button.
  7. Once the process completes, highlight the Reboot system now and again press the Power/Bixby button.

Reset your Phone

If your Samsung Galaxy S20 face recognition still doesn’t work ‘reset’ can help you solve the problem. To reset follow the given below steps.

Note: Backup all the important data stored in the device before performing the below steps.

  • Access the App Tray.
  • Navigate to Settings Icon.
  • Select General management.
  • Tap Reset.
  • Hit Factory data reset.

Face Recognition Not Working on Samsung S20 After Update

Facial recognition won’t be available for the folks who use a security system like Exchange ActiveSync or Mobile Device Management, especially after updating the system software. The Face Unlock doesn’t provide much protection compared to PIN and Password, so if you use such security programs on Samsung S20 or any Samsung phone, don’t worry, just use the PIN or Password for better security.

Contact Samsung

If still face recognition doesn’t works take it to the service center because it could be a hardware issue? This would be a perfect choice, to take assistance from the experts.

More Posts,

Was this article helpful?


Please enter your comment!
Please enter your name here